Tesco Vulnerable Shopping Delivery Slots
There was also no mention of people on the government's vulnerable list, who are entitled to priority delivery slots because of coronavirus. @Tesco been waiting 2.5 hours now (since 6.59) in a. Search for grocery delivery slots free of charge, between major grocery companies such as Tesco, Asda, Iceland, Aldi and more. Shopping Slot pledges to give 20% of profits to support NHS Charities as a thank you for being our everyday heroes during this. We want to support our vulnerable and elderly the best we can. However, we are a.
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Tesco customers have been left furious after having to wait hours in a virtual queue to secure a Christmas delivery slot.
This morning the supermarket released slots for the week starting 21 December - but only to their delivery saver customers who pay a subscription fee.
But after waking up to log on at 7am, many complained they had still not been given a slot after two-and-a-half hours of waiting.
One person posted on Twitter: 'What an absolute joke. Been a delivery customer for years, have delivery saver.
Almost two and a half hours waiting and still in the queue 😡
— Sonia Bradley (@50N1ABR4DL3Y) November 13, 2020'Went on at 6.45am. Been in the queue for two hours and 20 minutes. What is happening? Should I just shop elsewhere this Christmas?'
Another user posted: 'Been waiting 2.5 hours now (since 6.59) in a queue for Christmas slot. What's happening? Am I lost in cyber hell somewhere?'
Customers were faced with a message that read: 'You are currently in a queue - we'll put you through as soon as we can.'
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On its Twitter page, the supermarket posted: 'A lot of customers are using our website and app at the moment. So we're temporarily using a virtual waiting room to help manage the flow.
'We're sorry if things take a bit longer than usual.'
Anyone else still in the online Tesco queue for a Christmas slot?! #tescopic.twitter.com/f4qKOrng2l
— SEN Resources Blog (@senresourceblog) November 13, 2020While some were given slots after a long wait, others were unsuccessful and forced to shop for their Christmas dinner supplies elsewhere.
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Those who did manage to book complained festive essentials like turkeys were not yet available.
There was also no mention of people on the government's vulnerable list, who are entitled to priority delivery slots because of coronavirus.
@Tesco been waiting 2.5 hours now (since 6.59) in a queue for Christmas slot. What's happening? Am I lost in cyber hell somewhere?
— annie (@annie6724) November 13, 2020A Tesco spokesman said: 'Demand for online slots over the festive period is high, and we have more slots this Christmas than ever before.
'We are experiencing high volumes of traffic to our website and groceries app and are temporarily limiting the number of customers using it.'
They apologised for the inconvenience and claimed home delivery and click and collect slots are still available for the Christmas period.
Despite the coronavirus lockdown measures beginning to ease, online shopping continues to be very popular so it has become no easier to bag a fooddelivery slot. We all know how frustrating it can be to prepare a food basket only to see there are still no available slots - and this is even more worrying if you're a vulnerable customer. Since the government issued its list of the UK's most clinically vulnerable people, supermarket bosses have been working to prioritise home delivery slots for those who need it most. We contacted Tesco to find out exactly how vulnerable customers can book online deliveries...
A spokesperson told HELLO!: 'We have been working hard to increase the capacity of our online delivery service to help more customers gain access to this service when they need it.'
Tesco are prioritising their vulnerable customers
How do I book a Tesco delivery slot for a vulnerable person?
To book a slot for a vulnerable person, you need to go to tesco.com/groceries and log in. Vulnerable customers can book a priority slot with an eight-hour window for delivery.
MORE: Best meal delivery services to order from home during lockdown
What if I don't have a Tesco account but am a vulnerable person?
If you don't currently have an account with Tesco but have received a letter from the NHS because you're classified as clinically vulnerable, you can create an account on their website or call Tesco on 0800 917 7359. The store can then check if you are on the government's list.
Is Tesco adding more online delivery slots?
Yes, they are. The website states: 'We’re expanding our home delivery and Click+Collect capacity as fast as we can. We’ve already added hundreds of thousands of new slots, and we’re recruiting thousands of new colleagues to pick your orders, plus thousands of new drivers to deliver them.'
Tesco CEO Dave Lewis previously said: 'As a result of these changes, we’ve increased the number of online orders every week from 590,000 in the first week of the crisis, to over 1 million this week. We’ll increase this further to 1.2 million slots in the next two weeks.'
What priority slots are available at Tesco?
The Tesco website states: 'So that we can help as many customers as possible, our priority delivery slots will have an 8-hour delivery window – either from 10am to 6pm or 2pm to 10pm. If you’re a vulnerable customer booking a priority slot, please make sure the mobile number in your account is correct. On the day of delivery, we’ll text you to let you know when your 1-hour slot is within your chosen window.'
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Is there a limit on the number of delivery and click+collect slots I can book each week?
Tesco has introduced a limit of one order a week, which means you may be unable to see future delivery slots online if you've already made an order. The supermarket has put this limit in place to help thousands more customers secure a delivery slot.
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I've managed to secure a priority slot but now I need to either change or cancel it?
If for any reason you need to change or cancel your delivery slot, you can do this but no later than 11.45 pm on the night before your delivery. Demand for online home delivery slots is of course still extremely high, so Tesco can't guarantee that you'll be able to get another slot in the coming days.
MORE:How to secure a Sainsbury's home delivery slot for a vulnerable person
What is Tesco doing to ensure both vulnerable and regular customers have access to essential groceries?
According to the website, Tesco is encouraging customers to buy only what they need and has kept restrictions on certain products to ensure there is enough for everyone. There is also a limit of 80 items per online order. Tesco explains: 'As our stock levels are returning to normal, we’re removing the purchasing limits on the majority of products in our stores. On some products such as toilet roll, alcohol, pasta, and hand sanitisers, we’ve kept these limits until we’re fully stocked up again.'
What happens when Tesco delivers to those who are self-isolating?
Tesco has encouraged customers to notify the supermarket if they are self-isolating when they order using the delivery notes box. To help improve safety when they make the delivery, all orders will arrive in free bags. 'Our drivers will deliver to your doorstep while keeping a 2-metre distance from you. If you live in a flat, your groceries will still be delivered to your front door,' Tesco explained.
There are purchasing limits on some popular products such as pasta